Inventive Media Publishing Limited (IMP) are leading suppliers of marketing collateral to consignors at major thoroughbred auctions throughout Europe. Our services include the design, print and delivery of door cards, hip/head collar stickers and tick cards. To ensure timely delivery of products it is the sole responsibility of consignors to ensure they have confirmed their order as per our order process below.
ALL orders to be confirmed by consignors 3 weeks prior to sale start date via online portal at doorcards.impgraphics.co.uk
.pdf proofs will be sent to consignors within 2 working days of the release of the catalogue from the sales company.
Approval of proofs/amends to be confirmed by consignor to IMP by written email to doorcards@impgraphics.co.uk by deadline specified in proof email. If approval has not been received by IMP by this deadline, we cannot guarantee delivery. In addition, withdrawals following this cut off date will be charged in full.
IMP cannot accept responsibility for any errors whatsoever following artwork approval and the consignor will be charged in full.
If artwork is not required print ready pdf files to be received from consignors 1 week prior to sale start date.
The customer will be provided with an ‘Approval of Proofs’ email accompanied with the corresponding invoice for the requested products. Payment of the invoice must be settled before production can commence.
Any invoice queries must be submitted by email within 14 days of the invoice date.
Payment can be made by online transfer, credit card (Visa, Mastercard) or debit card.
Payments made by cheque must be previously agreed and may be subject to an administration charge. Cheques should not be sent in regular mail unless sent recorded delivery.
Publication and/or release of work done by IMP on behalf of the client, may not take place before cleared funds have been received.
Returned cheques will incur an additional fee of £50 per returned cheque. IMP reserves the right to consider an account to be in default in the event of a returned cheque.
Sales products will be delivered via a third-party courier to the sales complex control office for collection prior to the official sale start date.
Delivery to the sale complex for which the order is made is included in the price. However, if the consigner requires that the order be delivered to an alternative address, this will be charged additionally. The consignor agrees that IMP holds no responsibility for any loss, damage or delay, for whatever reason, of delivery of the customer’s order, where delivery is made by any third party.